Return Policy

Welcome to Heets & Terea Vape Shop UAE, where customer satisfaction is our priority. We want you to be fully satisfied with your purchases. Please review our return policy to understand our guidelines on returning products.

1. Eligibility for Returns

  • Products can be returned within 7 days of the delivery date.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
  • Only products purchased directly from Heets & Terea Vape Shop UAE are eligible for returns. If you purchased our products from a third-party vendor, please contact them directly for assistance.

2. Non-Returnable Items

  • For health and safety reasons, opened e-liquids, disposable vapes, and coils cannot be returned unless they are defective.
  • Gift cards, sale items, and clearance items are non-returnable.

3. Return Process

  1. Contact Us: Begin by contacting our customer support team at heetstereavapeshopuae@gmail.com with your order number and reason for the return.
  2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization and further instructions on where to send your return.
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure we receive your return.

4. Defective or Damaged Items If you receive a product that is defective or damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including any shipping fees, as long as the issue is reported promptly and with clear evidence of the defect (such as photos).

5. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method. Please allow up to 5-10 business days for the refund to appear on your statement.
  • Partial Refunds: If the returned item is not in its original condition or is missing parts, only a partial refund may be issued.

6. Exchanges We only replace items if they are defective or damaged. If you need an exchange, please contact us with the details of the issue, and we will assist you.

7. Contact Us If you have any questions about our return policy, please reach out to our customer support team at heetstereavapeshopuae@gmail.com. We’re here to help ensure your experience with Heets & Terea Vape Shop UAE is smooth and satisfying.

Thank you for shopping with Heets & Terea Vape Shop UAE!